Back at the start of 2011 I ran into a problem in my online business, and I wrote about it on my blog.
Basically I discovered that I needed to have my blog properly backed up – and I didn’t! Aaargh!
So I hunted out for myself the best backup options I could find, and then I wrote about what I found.
Seems like other people had the same problem.
Anyway one of my readers put a comment about a particular wordpress backup option I had ignored called BlogVault.net.
It was a complaint about this service.
Amazingly enough the person who ran that service came to my blog, wrote a reply, and addressed the concern. Even better, the person who wrote the original comment came back to say that the problem had indeed been resolved wonderfully.
Outstanding customer service!
Anyway I took a bit more of a look at this particular wordpress backup system, and it seemed pretty ordinary. But a few of my readers were enjoying it, so I decided to review blogVault a bit more and eventually I got to know a bit more about this unique company, and its founder, Akshat Choudhary, including that:
- He is NOT a marketer. blogVault sucks from a marketing point of view (heck, he uses a .net domain name!), and the inside design was as plain as plain could be. But it means people are using his backups because of the quality, not slick sales techniques.
- The great customer service was not just a one-off. Repeated positive comments on my blog let me know that it wasn’t just me who was impressed.
- Akshat is passionate about what he does. He is serious about this as a business (he’s doing the right things to be around a long, long time), but he also believed with blogVault he could do better than what else is out there. And if you revisit my review of the hassles I had in finding a good wordpress backup – and there certainly is room for improvement!
And best of all blogVault has one feature that gave me ultimate backup ‘peace-of-mind’ with my CarefulCash blog, and after all, isn’t what this is really all about.
Words don’t do it justice so I had to record this video to show you blogVault’s killer feature:
[Disclosure: Akshat offered me a free blogVault account, but I declined. I am paying full rate for what you see here.]
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